As people know on Facebook my Mulberry Postmans lock has got an issue with the rings!!! I am so sad!!!!
Here is the picture: I know it may not look major to everyone but it was £350 so I think any gap is major to be honest!
I phoned up Mulberry this morning as I want it fixed but I also do not want to be without a diary as I am now only using the Mulberry (I have to be honest and say I really want to cry right now).
ALL the lady said to me was to phone up the delivery company and write a note to say what is wrong. She said it could take a while as they need to assess it before they will send out another diary!
So what does this mean? I have to be without my Mulberry for days? weeks? months?
I really feel so upset about this as it means my love I cannot use!
What can I do whilst she is away being looked at and replaced?
I feel a real sense of disappointment with Mulberry as a brand now after the original customer service and the fact I feel as if I wont be getting anywhere. I think I will email them as well with the picture and explain that I use it as my diary and don't have a spare one so what can I do until they have looked at it.
Very sad upset Imy here!
My Mulberry week post is coming in 30 minutes or so! Will also email them too!
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