25 March 2013

Mulberry Issue - Insert Sad Face Here

As people know on Facebook my Mulberry Postmans lock has got an issue with the rings!!! I am so sad!!!!

Here is the picture: I know it may not look major to everyone but it was £350 so I think any gap is major to be honest!

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I phoned up Mulberry this morning as I want it fixed but I also do not want to be without a diary as I am now only using the Mulberry (I have to be honest and say I really want to cry right now).

ALL the lady said to me was to phone up the delivery company and write a note to say what is wrong. She said it could take a while as they need to assess it before they will send out another diary!

So what does this mean? I have to be without my Mulberry for days? weeks? months?

I really feel so upset about this as it means my love I cannot use!

What can I do whilst she is away being looked at and replaced?

I feel a real sense of disappointment with Mulberry as a brand now after the original customer service and the fact I feel as if I wont be getting anywhere. I think I will email them as well with the picture and explain that I use it as my diary and don't have a spare one so what can I do until they have looked at it.

Very sad upset Imy here!

My Mulberry week post is coming in 30 minutes or so! Will also email them too!



19 comments:

  1. From what you've said about the customer service and the quality of the product; I'm starting to think they're not worth £350. For that price I expect outstanding service and guaranteed product satisfaction.

    Hope they sort themselves out quickly.

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    1. I know what you mean!!! I am so disappointed and upset :( They should bend over backwards to get a replacement to me ASAP!

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    2. I completely agree, for that amount of money I expect a flawless product in the first place, and if there is a fault I expect the company to be horrified and embarrassed and to fix the problem immediately!!!

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  2. That's sooo sad :( You must be soooo disappointed... Last time I had ring issues I had them sent me a second FF and I picked the one I found best.. But this is not a FF and it's so expensive..

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    1. I know :( I have no idea what will happen and what if they are all like it? xxx

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  3. Maybe you could phone the man in the Covent Garden store as he was so helpful? He might have advice etc?

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    1. I have emailed the lady who I sent the complaint to originally! :( xxx

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  4. Aw hun - this is just sucking more and more with every experience of them :-( I hope thay get this sorted for you really soon xxx

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  5. I knew it - you should have bought the Montblanc. I was blown away with their customer service when I went into the Bond Street shop - the door man even carried my case up and down the stairs for me! And I only bought a bottle of ink!!!

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  6. That's horrid, and for the price you pay you do expect it to be a high quality product. Have my fingers crossed that this gets sorted for you.

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  7. I feel your pain. My very first Filofax order came Thursday and the binder was damaged! But mine was way less money than yours. How disappointing!! I hope you get a replacement soon. It's a gorgeous organizer.

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  8. I agree, for what you spent for it, there shouldn't be any issues to begin with! And if there are, they should be bending over backwards to fix it. That's very disheartening.

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  9. What about taking it back to the store where you purchased it and had the good customer service?

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    1. I didn't buy it in store I bought it online unfortunately :( xxx

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    2. Hi Imogen,

      I bought a Mulberry bayswayer 2 years ago. A red one that I reslly loved but it stained every thing I carried in my bag. Mulberry replaced it for me judt a couple of days before the guarantee expired. They were really helpful. Even now when I was looking for an a5 mulberry, they were really helpful. I can check her name for you if you want to. Don't worry, take care/itsbyemi (on youtube)

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    3. Hi Imogen,

      I bought a Mulberry bayswayer 2 years ago. A red one that I reslly loved but it stained every thing I carried in my bag. Mulberry replaced it for me judt a couple of days before the guarantee expired. They were really helpful. Even now when I was looking for an a5 mulberry, they were really helpful. I can check her name for you if you want to. Don't worry, take care/itsbyemi (on youtube)

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  10. Flippin' Eck for that price I'd expect gold plated rings, and that all work beautifully.

    Hope they sort it super fast for you.

    Susan

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  11. Hope they sort it super fast for the amount of money it cost, they ought to hand deliver you a new one.

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  12. Wow. That's disappointing. After spending that much money you'd sure expect high quality and excellent customer service. So sorry.

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