Mulberry Issue - Insert Sad Face Here

As people know on Facebook my Mulberry Postmans lock has got an issue with the rings!!! I am so sad!!!!

Here is the picture: I know it may not look major to everyone but it was £350 so I think any gap is major to be honest!

I phoned up Mulberry this morning as I want it fixed but I also do not want to be without a diary as I am now only using the Mulberry (I have to be honest and say I really want to cry right now).

ALL the lady said to me was to phone up the delivery company and write a note to say what is wrong. She said it could take a while as they need to assess it before they will send out another diary!

So what does this mean? I have to be without my Mulberry for days? weeks? months?

I really feel so upset about this as it means my love I cannot use!

What can I do whilst she is away being looked at and replaced?

I feel a real sense of disappointment with Mulberry as a brand now after the original customer service and the fact I feel as if I wont be getting anywhere. I think I will email them as well with the picture and explain that I use it as my diary and don't have a spare one so what can I do until they have looked at it.

Very sad upset Imy here!

My Mulberry week post is coming in 30 minutes or so! Will also email them too!

Ring Problems - Quality Controll Issues - Filofax

I seem to have so many issues with rings and Filofaxes...

I have had issues with...(from day of purchase)

2 Personal Cuban Zip Filofaxes

Personal Deco in Brown 

Compact Regency in Brown

Personal Osterley in Plum

Here is a close up of the two most recent Filofaxes, some people may think, oh that is nothing, but this is a serious fault!

Compact Regency

Had issue from day one, but just got more annoying, cost £110 - Want to return it.
Bottom ring has the issue

Personal Osterley 

Two top rings are misaligned, I am going to return it next week.

I know I have had other issues with Filofaxes too, and quite a few have had ring issues. But this needs to stop, the quality control of Filofax is ridiculous to let so many badly made Filofaxes through the net! 

I hope I am able to return both to where I purchased them, due to how fed up I am with having these issues and the fact my pages get caught. I do not want them fixed as I know they were not perfect when I bought them and it has kind of ruined the whole experience for me.

I am one VERY UNHAPPY Filofax customer, and am starting to think I never ever want to buy from them again!

If you have had issues with your Filofaxes/Filofax do a blog post about all the issues! We should collect them together and send them all to SlamPR and Filofax in one email. I know they will take NO NOTICE.

From a very unsatisfied customer!

Should I stay or Should I go?

I bought a beautiful Osterley in City Organiser, but unfortunately, it has a bit of a ring issue!!

I am going to return or exchange it next Monday/Tuesday in the shop as I will be in London. But here is my issue! I kind can't keep all my Filofaxes as it is necessary, and I am kind of going off Filofaxes due to the ring issues, and just genearlly feeling unhappy with Filofax as a whole so I was thinking of trying a Midori Travelers Notebook as a Diary notebook etc, and I had the idea of using a small bulldog clip at back with some pink paper for to-do lists so I can remove them once they are cleared etc, so there would be nothing that would need tearing out as such. Obviously would end up going to A Filofax one day but would like to try that theory out.

So here are the options for you to choose and vote for below:

Option 1 - Exchange Osterley, Sell Amazona and Finchley on blog/eBay

Option 2 - Return Osterley, use either Amazona, Finchley or Regency and maybe sell one?

Option 3- Sell two Filofaxes, Keep Osterley and buy a Midori and try that idea out?

Please vote below and tell me your opinions in the comments! 

Which of the options should I choose?

Option 1Option 2 Option 3

pollcode.com free polls

Thank you